FollowOtter offers a 30-day refund guarantee, limited to cases where the Service does not work as described. This page sets out exactly what that covers.
Read it before you buy, so there are no surprises later.
When you can get a refund
We refund in full within 30 days of purchase when all of the following are true:
- The Service failed to work as described, and
- You contacted support and gave us a chance to fix it, and
- You worked through our troubleshooting steps with us, including sharing screenshots, browser details and what the error did, and
- Your account was not flagged for misuse, automated scraping, API abuse or suspicious behaviour.
This covers technical failure only. It does not cover changing your mind, misunderstanding what the Service does, or not liking what the trail showed.
When refunds are not granted
We do not refund when:
The Service worked, but the trail did not show what you hoped to see.
You expected something the Service does not do.
It cannot read accounts that keep their lists hidden, show deleted messages or reveal restricted content.
You forgot to cancel before a renewal.
You had access but never used it.
Your account was flagged for breaking our Terms of Service.
Someone in your household paid without your permission.
You bought several subscriptions for several accounts and want them all refunded.
You opened a chargeback or dispute before contacting support.
Worth knowing
Loading a trail, opening an account or viewing a story even once counts as use. Once the Service has been used, it is not eligible for a refund under this policy.
Renewals and cancellation
Subscriptions renew automatically until you cancel. We say so at checkout and in your account.
- Managing your subscription is your responsibility.
- Cancel any time from your account page. No email needed.
- Cancelling stops future charges. It does not reverse past ones.
- We do not pro-rate refunds if you cancel part-way through a billing period.
How to ask for a refund
If you think you qualify under the 30-day guarantee:
Email [email protected] with:
- The email you signed up with.
- A clear description of the problem.
- Screenshots, a screen recording or error messages, if you have them.
We reply within 2 business days. If we confirm the problem and cannot fix it, the refund is processed within 5 to 7 business days.
Abuse and chargebacks
We watch for refund abuse and may block access to the Service if we detect fraud or chargeback attempts.
Opening a chargeback without contacting support first may result in a permanent ban from FollowOtter.
Payment disputes are handled through PaymentKit, our payment processor.
Still unsure?
Ask us
Not sure whether you qualify, or having a technical problem? Email [email protected].
FollowOtter, 1111B S Governors Ave #37175, Dover, DE 19904, United States